Responsible Gambling

At, a positive and entertaining gaming experience is at the fore of every decision we make. We urge our customers to make use of the various aids available and to learn more about the topic of responsible gambling here.

1. What is problem gambling?

Problem or compulsive gambling is when the player is no longer able to control their gambling behaviour. Gambling becomes an obsessive desire and the focus of someone’s life, causing a player to continuously think of gambling: The next gambling opportunity, the next possible (major) win, obtaining money to continue gambling, hiding any losses incurred, etc. are all at the forefront of their thoughts.

A gambling addiction does not develop overnight. Such behaviour develops as part of a process similar to that demonstrated with psychoactive substances (alcohol, tobacco, illegal drugs). This process usually undergoes the following phases:

1.1. The adventure or winning phase

Gamblers often win increasingly large sums of money during this phase. This experience may lead to the delusion that winning is not a matter of pure luck, but can be influenced by the gambler’s actions. Inevitable losses are rationalised as the result of external causes which can be explained and which are generally glossed over. This becomes problematic if players continuously bet large sums of money or even take out loans in order to continue gambling. These actions are carried out for one purpose only: to continue playing.

1.2. The losing phase

During this next phase, it is possible that gamblers only bet money which has been loaned to them. These loans are kept secret. Sufferers generally find themselves becoming increasingly distant from friends and loved ones during this phase. The path to isolation is clearly defined. However, players remain convinced that they will get their debts under control. “When I've cleared my debts, I'll stop gambling” is a typical comment made during this phase.

1.3. The despairing phase

Ultimately, gambling becomes an all-day activity and an obsessive focus in life. This results in the loss of relationships, work and respect. The line between problem gambling and a gambling addiction is a thin one. However, this does not mean that one phase automatically means the next will follow.

Generally speaking, there are signals which can indicate a possible addiction to gambling if caught at an early stage. Our self assessment test is a tool to help you recognise any potential warning signs.

2. Self-assessment

A good start for those wanting to ensure they are gambling responsibly is to take our self-assessment test. If you have an account at, you have access to your last three results and can request any other past result from our customer service team.

If you would like to discuss your results with us, you are welcome to do so at any time.

3. Self-monitoring and self-protection tools provides various tools to help you gamble responsibly. You can contact us at any time if you have any questions regarding our tools.

3.1. Gaming limit

Upon initial registration you are requested to set a personal loss limit. This caps your spending at a maximum loss limit within a preselected time frame. These limits in can be easily amended in your account. If you add a new limit or lower an existing one, this comes into force immediately. If a limit is increased or removed, then the change only comes into force after 24 hours.

Loss limit

The loss limit allows you to set the limit for possible losses for daily, weekly and monthly periods in advance. When the loss amount you have set is reached, no more bets can be placed for the set period.

Stake limit

With a betting limit, you can play for exactly this amount, regardless of whether you win or lose. Once your limit is reached, no more games can be played on until the end of the defined period.

Transfer limit

When you register for online poker, we ask you to set a transfer limit. This determines the maximum amount you can transfer from your player account to your poker wallet within a defined period of time.

3.2. Course of the game

In the player account under game history, you have access at any time to previous deposits, withdrawals, stakes, winnings, losses and the net result for a freely definable period. This allows you to keep an eye on previous activities.

3.3. Pause between games

You have the option to take a break from playing through your player account at any time. You can define a time period between one hour and six months for your desired gaming break and select whether this should apply to all offers on or only to certain gaming categories (e.g. slots). During this time, you can no longer place bets in these selected game categories. A gaming break allows you to concentrate more on other and more important areas of life.

3.4. Recall

In your player account you have the option to initialise a callback. Our trained staff will contact you to discuss, for example, your gambling behaviour or our tools. In urgent cases, we ask you to contact the Offered Hand (24-hour information 365 days a year) directly via the free phone number 143.

4. Useful tips

Play can provide people with enjoyment, excitement and relaxation. The following tips should help to maintain this:

  1. Use the betting and loss limits at Set an upper loss limit before you start playing. This means ask yourself the maximum amount that you are prepared to lose. This amount should be in reasonable relation to your income.

  2. Only play when you are mentally and physically well.

  3. Don't chase the money losses.

  4. Do not take higher risks to compensate for previous losses.

  5. Avoid alcohol while you are gambling. Alcohol increases risk-taking and clouds your judgement.

  6. Never believe that you can outsmart the gambling system. Gambling is a matter of chance and not on skill.

As a family member, relative or friend, you can contact a casino in person, by telephone or in writing at any time and draw attention to a change in a person's behaviour or financial situation in connection with gambling. Contact us, we will talk about the situation and look for a solution together.

5. Suspension

If you wish to voluntarily block yourself, you can do so in your player account under "Responsible Gaming" or directly with this application form.

Casinos are legally obliged to impose a gambling ban if there is a suspicion that the person in question is overindebted, is not meeting his or her financial obligations or is placing gambling bets that are disproportionate to his or her income and assets.

The gambling ban applies throughout Switzerland to all licensed casino games in casinos and on the internet as well as to lotteries, sports betting, games of skill conducted online and to large-scale games determined by the intercantonal authority. This means that the gambling ban also applies, for example, to participation in the Swiss Numbers Lotto via the internet and other games offered by Swisslos and Loterie Romande. The gambling ban is entered in a nationwide register. Access rights to this register are regulated by law.

The ban on gambling may be lifted at the request of the banned person after a period of one year at the earliest if the reason for the ban no longer exists. The application must be submitted to the casino or lottery company that imposed the ban. To do this, send us the application form for the lifting of a gambling ban. A cantonally recognised specialist agency must be involved in the lifting procedure.

You can find more information about the match ban in this leaflet.

6. Contact works together with the Davos Social Services, the Hand Offered and Careplay. They will be happy to answer all your questions.

Casino Davos

Responsible gaming officer: Frédéric Marmy
Phone: +41 (0) 81 410 03 03
Email: [email protected]

Die Dargebotene Hand (Hand Offered)

Hotline: 143
(Available 24h a day, 365 days a year)

Sozialdienst Davos

Berglistutz 1
7270 Davos Platz


Email: [email protected]

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