Bonus Information

How bonuses work

Casino777.ch offers players a wide range of bonus promotions. On this page we explain how bonuses work.

How to claim a bonus

You can claim a bonus via the section 'Claim a bonus' in the Bonus Account.

Only one bonus can be active at any given time. Before a bonus becomes active you need to claim it via the section 'Claim a bonus'. If you already have an active bonus, the new bonus will be added to the queue in the section 'Current Bonuses'.

The validity of bonuses

Unless otherwise stated on the promotional page, SMS, email etc., bonuses on Casino777.ch can be claimed for a period of 15 days after they were issued. Once the validity has expired, a bonus can no longer be claimed. After activation, a bonus and any winnings from that bonus will remain active for 30 days. After this period, bonus funds and winnings are automatically removed from your account.

How money is deducted from balances

While you are playing, funds are deducted from your balance in the following order:

  1. Bonus winnings (also called ‘pending balance’ in the back end, are winnings from bonus wagering and are part of the user bonus balance. Bonus winnings contribute to completing the wagering requirements of a bonus and any bonus winnings that remain on the user account when the playthrough is completed are converted into real money).

  2. Cash balance

  3. Bonus funds (the original bonus credited to your account).

How to activate a queued bonus

Once you have completed the playthrough (see below) of your active bonus, and you have a bonus in the queue, your bonus balance will be automatically updated with your new bonus. If you have more than one bonus in the queue the oldest bonus will be activated first. If you still need to complete the playthrough of your active bonus, but you would like to use a bonus in the queue, you have the option to cancel your active bonus in the section 'Current bonus'. Please take into consideration that cancelling your active bonus means you also cancel any winnings from this bonus.

Playthrough

The term 'playthrough' refers to the number of times a bonus amount has to be played before the money or winnings become withdrawable. Usually the playthrough is 30, which means that a bonus of CHF 5 would require to be played until CHF 150 is reached. You can check the playthrough status of your active bonus in your Bonus Account under 'Current Bonuses' or by contacting our Customer Support. Not all games on Casino777.ch contribute equally to reaching the playthrough of a bonus:

  • 100%: Slots;

  • 10%: Blackjack, Roulette

  • 0%:All other games.

Withdrawals

It is not possible to withdraw a bonus. If you make a withdrawal request while a bonus is active, and you have not yet reached the wagering requirements, both the initial bonus amount and the winnings from that bonus will be deducted from your balance.

For any questions about bonuses, please don't hesitate to contact our Customer Service department.

Examples

Bonus and cash play (when you play for the first time, you don’t have any bonus winnings yet)

  • - Cash balance when the bonus is credited (initial cash balance)

  • - Bonus money (initial bonus amount)

Example

  • Cash balance CHF 270

  • Bonus CHF 100

  • Bet – CHF 10 > Cash balance CHF 260

  • Win – CHF 10 > Cash balance CHF 270, Bonus CHF 100

If you win less than your initial cash balance – all goes to cash balance (Winning + current cash balance is less than your initial cash balance)

Example

  • Cash balance CHF 270

  • Bonus CHF 100

  • Bet – CHF 10 > Cash balance CHF 260

  • Win – CHF 5 > Cash balance CHF 260 + CHF 5

If you win more than initial amount of cash during the bonus activation, winning goes to:

  • - Fulfil the cash balance

  • - Bonus winnings

Example

  • Cash balance CHF 265

  • Bonus CHF 100

  • Bet – CHF 10 > Cash balance CHF 255

  • Win – CHF 54 > Cash balance CHF 255 + CHF 15 (CHF 270 initial cash balance), Bonus CHF 100 + CHF 39 (bonus winnings)

Bonus and cash play (you already have bonus winnings) – you place a bet and the bet is populated from balances in this order:

  • - Bonus winnings

  • - Cash balance

  • - Bonus

Example 1

  • Bonus winning CHF 39 (included in the bonus balance

  • Cash balance CHF 270

  • Bonus CHF 100

  • Bet – CHF 10 > Bonus (winnings) CHF 29, Cash balance – CHF 270, Bonus – CHF 100

  • Win – CHF 5 > Bonus (winnings) CHF 34, Cash balance – CHF 270, Bonus – CHF 100

Example 2

  • Bonus winning CHF 34 (included in the bonus balance)

  • Cash balance CHF 270

  • Bonus CHF 100

  • Bet – CHF 40 > Bonus (winnings) CHF 0, Cash balance – CHF 264, Bonus – CHF 100

  • Win – CHF 0 > Bonus (winnings) CHF 0, Cash balance – CHF 264, Bonus – CHF 100

Example 3

  • Bonus winning CHF 0 (included in the bonus balance)

  • Cash balance CHF 264

  • Bonus CHF 100

  • Bet – CHF 300 > Cash balance – CHF 0, Bonus – CHF 64

  • Win – CHF 400 > Cash balance – CHF 270, Bonus – CHF 100, Bonus winnings - CHF 94 (remaining after cash balance and bonus fulfilled)

Example 4

  • Bonus winning CHF 94 (included in the bonus balance)

  • Cash balance CHF 270

  • Bonus CHF 100

  • Bet – CHF 464 (all available balance) > Bonus winnings - CHF 0, Cash balance – CHF 0, Bonus – CHF 0

  • Win – CHF 500 > Cash balance – CHF 270, Bonus – CHF 100, Bonus winnings - CHF 130